Service BDC / Concierge

Job Description:

Toyota of Greenwich is seeking a Service BDC / Concierge to support our service department by delivering an exceptional customer experience from first contact through appointment follow-up. This role is ideal for someone who’s organized, personable, and customer focused.

Responsibilities

• Answer inbound calls, texts, and online inquiries for the service department
• Schedule service appointments accurately and efficiently
• Confirm upcoming appointments and follow up with customers after service visits
• Act as a liaison between customers and the service team to ensure clear communication
• Provide basic service information and assist with customer questions
• Maintain accurate customer records in the CRM
• Support service advisors with administrative tasks as needed

Qualifications

• Previous customer service or BDC experience preferred
• Automotive dealership experience is a plus but not required
• Strong communication and phone skills
• Comfortable working with computers and CRM systems
• Detail oriented and able to multitask in a fast-paced environment
• Professional appearance and positive attitude

Toyota of Greenwich is an equal opportunity employer.