The buying experience went smoothly but after that it went down hill. The registration and titlehad a mistake on them. I get that it could happen. I notified salesperson, Leon, and he said he’d take care of it. I brought title to dealership and eventually got a call that the registration was ready and would be sent to me. That was two weeks ago. Never sent to me. Leon keeps saying he’ll look into it and will get back to me. Never happens. I am still waiting for registration and title. No communications whatsoever. I would like to think that I would be considered after the sales as well as before.

Matt Soto was my sales contact and he could not have been better. He knows everything about the Toyota product and was able to help guide me to a preowned 2017 Tacoma for my son. He went above and beyond and I highly recommend using him and his team to help you if you are considering a Toyota. They advertise “family owned business” and the trust factor (rare) was immediately established by Matt, and Juan and Bob in management.

I have been purchasing Priuses at Toyota of Greenwich since 2009. Last week I went in the sales dept. to get my 4th Prius, specifically looking for the 2025 Nightshade in the Karashi color. The salesperson said didn’t have it and they would have to order it and it could take a couple of months since it is coming from Japan. So I went home and looked on the Toyota Web site myself and it said there was one available at the Mt. Kisco Toyota dealership. So, I went there to purchase that one. A few days later, the Toyota of Greenwich sales manager said a Prius Nightshade in the Karashi color was arriving at the Greenwich dealership in 3 weeks. Apparently, the salesperson I spoke to did not know that. I considered that a strange lack of communication. I would have bought it from the Greenwich dealership if I knew. They lost an immediate sale. But I am sure someone else will buy it. Anyway, as far as service, I have been getting my Priuses serviced in Greenwich since 2009 and they are excellent. So 5 stars for service.

Just picked up my 3rd consecutive Sienna Lease from the amazing David Sullivan! Great dealership, highly recommend.

(Translated by Google) Thank you very much Matthew and Jose, the service you provided me was excellent! (Original) Muchas gracias Matthew y Jose, excelente el servicio que me brindaron!

The car I wanted was quoted at $300 below MSRP. I was told that one of the OPTIONAL packages could not be removed from the sale because it was already installed on the vehicle. I asked them to discount the price to cover the cost of a package I did not want and they said no. Before I could make a counter offer Matthew tells me there is 1800 miles already on the car. So that makes it a USED car, with a depreciation of about $3000, which they were all to happy for me to eat. The "best" they could do was an additional $1000 deduction. I said no and walked away. That's probably what they wanted because they knew I could see right through their xx and were all to hapy to fnd another sucker to overpay for it.

I was looking to purchase a used car in good condition and I must have looked at a hundred cars. I ended up going to Greenwich Toyota to look at one of their used 2018 Highlanders that I had seen on Car gurus. The car was in great shape and was better than the pictures. Leon was extremely professional and just a great guy to work with. He even took the time to introduce me to the people in the service department. If the people working there are as great and attentive as Leon, I look forward to coming back in the future.

Thank you to jose and Leon

(Translated by Google) Good service for buying my 2025 Tundra SR5. Albert and the Toyota team were very helpful! Thank you so much! 10/10 (Original) Bueno servicio para comprar?de mi 2025 Tundra SR5 Albert y el equipo de Toyota me ayudaron mucho! Muchas Gracias! 10/10

(Translated by Google) Thank you very much Matthew and Jose. They gave me excellent service! (Original) Muchas gracias Matthew y Jose. Un excelente servicio me brindaron!

Thank you to Jose and Leon ! Great service !

(Translated by Google) Thanks to Jose and Taft! (Original) Gracias a Jose y Taft !

Thank you to José and Matt! Toyota of of greenwich have the Best team

Not too many firsts for me as I approach age 67. Writing a Google Review on a car dealership is one. Background: I have been buying cars for almost 50 years. Between my wife and I and our four children and one grandchild who is driving (a 2013 Toyota Highlander I bought new) I have purchased several dozen + cars of all makes and models. And from a number of dealerships. In all this time and in all these experiences, none of them was as good as the one we just experienced when my wife bought her brand new Sienna Minivan at Toyota of Greenwich. Not One. The People there were amazing - Angie, James, Robert, David, Clint. Honest. Courteous. Forthright. Caring. Adjectives you do not associate with during what is routinely a painful process - buying a car. I'd rather go to my dentist than buy a car, at least they offer numbing medicines. I put the people first, because they are the foundation of any experience. More so when it comes to buying an expensive item like a car. Turning my attention to the product, my father bought his first Toyota in 1968, a Corolla. Since then I am at least one dozen deep into Toyota's. Just a great car. There are currently five in my driveways (mine and my kids). The car and the support system beneath it are second to none. If you are going to buy a car, go to Toyota of Greenwich and be prepared to do a hard stop there. Just great honest human beings that happen to have a great product. Wishes for a great day to all, Each one a gift, David/

I recently had a fantastic experience with James Moreno in the service department. I would 100% recommend this dealership.