Digital Representative

November 6th, 2023 by

Job Description:

As a Digital Representative at Toyota of Greenwich, you will be responsible for monitoring and managing incoming sales leads and inquiries, as well as providing top-tier customer service in a digital environment. Your role is critical in creating positive customer experiences and helping our company achieve its sales and service objectives.

Key Responsibilities:

  • Monitor and track all incoming sales leads utilizing our Customer Management Software.
  • Respond promptly to inquiries through various digital channels, such as email, chat, social media, and website forms.
  • Engage with customers in a professional and friendly manner, addressing their questions and concerns effectively.
  • Manage inbound calls and reroute to appropriate team members as necessary.
  • Qualify leads and gather relevant information to provide informed responses.
  • Assist in maintaining accurate customer records and information in the CRM system.
  • Collaborate with the sales and customer service teams to ensure a seamless customer journey.
  • Stay up-to-date with our products, services, and promotions to provide accurate information to customers.
  • Contribute to the continuous improvement of our digital communication strategies.

Qualifications:

  • High school diploma or equivalent; a degree in marketing, communication, or related field is a plus.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Proficiency in using Customer Relationship Management (CRM) software.
  • Strong problem-solving abilities and the capability to handle customer inquiries effectively.
  • Experience in digital customer service or sales support is preferred but not required.
  • Familiarity with digital communication channels and tools.
  • Attention to detail and a customer-focused approach.
Posted in Job Postings